The Future of Merchant Services - Redefined
Effortlessly assist your merchants throughout their onboarding journey
Personalize the merchant’s package to develop your brand awareness
Empower merchants with instant help from remote experts and a full Help Program
Provide your merchants with digital services for repair and helpdesk
Embark on a journey of digital transformation with Merchant DX
Our platform is crafted to empower your merchants in the digital era, offering a comprehensive suite of tools designed for managing terminal support seamlessly. Experience the competitive edge with our innovative approach to enhancing the merchant digital journey.
Journey with us
Onboarding Customization
Personalize terminals and welcome packages for a unique brand experience
Minimum-Effort Device Setup
Streamline delivery and setup with a unique unboxing, Quick Guide, Virtual Assistance or Chatbot support via 'My Ingenico' app
Advanced Support Services
Boost support with Digital Services - self-diagnostic checks, remote issue resolution, virtual assistance and swift hardware replacements.
Simple Terminal Removal and Replacement
Simplify handling with courier collection for refurbishment or recycling, meeting PCI standards.
My Ingenico App
Swift access to comprehensive support and helpdesk expertise for your merchants.
- Comprehensive information hub with access to FAQs, manuals, tutorials, videos, and community forums.
- Advanced remote terminal diagnostics for efficient troubleshooting and proactive maintenance.
- Cutting-edge support services, including virtual assistance, click-to-chat, click-to-call, call back options, service requests via forms, and streamlined RMA generation and tracking.
- Enriched user experience with an easy access to consumables, spare parts, and premium services through the integrated Ingenico Store.
Merchant Empowerment
Your Centralized Hub for Comprehensive Support, Extensive Documentation, and Expert Assistance – Merchants, seize this opportunity!
